Shipping policy

📦 Shipping Policy

Last updated: 27 May 2026

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

All orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

During high-volume periods (such as sales, holidays, or product launches), processing times may be slightly extended.

Shipping charges for your order are calculated and displayed at checkout.

Estimated delivery times:

If you require express shipping, please contact us directly at:
📧 willowvalecustomerservice@outlook.com

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking information typically becomes active within 24 hours.

We are not responsible for delays caused by shipping carriers or events outside our control (such as weather or customs delays).

If your package is marked as delivered but you have not received it:

If you still need assistance, please contact us at:
📧 willowvalecustomerservice@outlook.com

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at:
📧 willowvalecustomerservice@outlook.com

We cannot guarantee changes once an order has been processed.

If your order arrives damaged, please contact us within 48 hours of delivery with:

We will work quickly to resolve the issue.

If you have any questions about shipping, please contact us:

📧 Email: willowvalecustomerservice@outlook.com
🕘 Business Hours: 9:00 AM – 3:00 PM